— Chandresh J Shah (@chandresh27) April 14, 2014
Zappos is in Las Vegas, and I can assure you that this story is true. I’ve always wondered how they’d scale that policy if thousands of people called for pizza. The key I think is that they do focused customer service. Chandresh asks an important question. Which EHR vendors have delightful customer service?
— Vince Kuraitis (@VinceKuraitis) April 12, 2014
If EHR vendors don’t make the ACO possible, who will?
— Colin Hung (@Colin_Hung) April 9, 2014
I’d be more interested in seeing an EHR roll out that considered the patient.