One of the really interesting stories I found at the AHIMA annual conference was the challenge that outside coding companies face when working with the hospital IT support. I think this is a challenge that could be dealt with by hospital organizations across the country who deal with outside coding companies. The reason this is important is because if your coding company can’t work properly, then your revenue won’t be flowing properly either.
I interviewed Abby Coplan, Director of Client Services at HRS, to discuss some of the challenges they face when accessing a client system. It really struck me when she talked about how hard it is for them as an outside organization to get a response from the internal hospital IT. It really points to the need of a single point of contact that is familiar with these outside organizations. Otherwise, the workflow really breaks down. Abby also brings up an interesting point about the number of client systems they have to access to do their coding work. Not a simple task.
Learn more about these challenges from Abby Coplan in the video interview below: