The Challenge Outside Coding Companies Face Working with Hospital IT

One of the really interesting stories I found at the AHIMA annual conference was the challenge that outside coding companies face when working with the hospital IT support. I think this is a challenge that could be dealt with by hospital organizations across the country who deal with outside coding companies. The reason this is important is because if your coding company can’t work properly, then your revenue won’t be flowing properly either.

I interviewed Abby Coplan, Director of Client Services at HRS, to discuss some of the challenges they face when accessing a client system. It really struck me when she talked about how hard it is for them as an outside organization to get a response from the internal hospital IT. It really points to the need of a single point of contact that is familiar with these outside organizations. Otherwise, the workflow really breaks down. Abby also brings up an interesting point about the number of client systems they have to access to do their coding work. Not a simple task.

Learn more about these challenges from Abby Coplan in the video interview below:

About the author

John Lynn

John Lynn

John Lynn is the Founder of the, a network of leading Healthcare IT resources. The flagship blog, Healthcare IT Today, contains over 13,000 articles with over half of the articles written by John. These EMR and Healthcare IT related articles have been viewed over 20 million times.

John manages Healthcare IT Central, the leading career Health IT job board. He also organizes the first of its kind conference and community focused on healthcare marketing, Healthcare and IT Marketing Conference, and a healthcare IT conference,, focused on practical healthcare IT innovation. John is an advisor to multiple healthcare IT companies. John is highly involved in social media, and in addition to his blogs can be found on Twitter: @techguy.