In The Trenches Tips for EMR Transitions

Over on EMR and EHR recently, Anne Zieger wrote a post about three tips for EHR transitions. As is often the case, one of our passionate readers emailed me a response to the EHR tips that Anne wrote about. I don’t always post what people send me, but I do like to sprinkle in the comments of our readers to provide multiple perspectives on EHR. Especially when they’re passionate, heartfelt comments that may look at the issue different than I do.

The following comments come in response to Anne’s post from a pediatric office. Be sure to read the full post if you want the commentary for each EMR tip.

EMR Tip #1 – Make workflow changes gradual
Response:
Wake up and smell the coffee! If you have ever implemented an EMR, you know this isn’t possible. You are welcome to try, and I certainly recommend it, but get real. Your best bet is to hold on for dear life, remember that this too shall pass, and BRIBE THE STAFF LIBRALLY WITH GOODIES like (healthy) lunch and (healthy) snacks cuz it is cheaper than replacing staff.

EMR Tip #2 – Ask for feedback
Response:
Oh, believe me, you’ll get this — the trick is to make it specific and useful and then to execute on changes that will mollify providers and nursing. And it will all hit you at once, and a priority system is based on how loud the squeaky wheel is.

EMR Tip #3 – Educate patients
Response:
Ha! The frosting on the cake …

… thus leading to more patient phone calls, longer times in the exam room and as a result, more stressed-out staff. Just ask people to be patient and hope for the best…confusion is unavoidable.

Just keep saying to yourself “This too shall pass, this too shall pass, this too shall pass…”

About the author

John Lynn

John Lynn

John Lynn is the Founder of HealthcareScene.com, a network of leading Healthcare IT resources. The flagship blog, Healthcare IT Today, contains over 13,000 articles with over half of the articles written by John. These EMR and Healthcare IT related articles have been viewed over 20 million times.

John manages Healthcare IT Central, the leading career Health IT job board. He also organizes the first of its kind conference and community focused on healthcare marketing, Healthcare and IT Marketing Conference, and a healthcare IT conference, EXPO.health, focused on practical healthcare IT innovation. John is an advisor to multiple healthcare IT companies. John is highly involved in social media, and in addition to his blogs can be found on Twitter: @techguy.

1 Comment

  • I respectfully disagree that implementing an EMR without changing workflow is not possible. It is absolutely possible if you select an EMR that supports your current workflows. If you choose a more archaic designed EMR that is inflexible, then the comment is correct. This puts more burden on the buyer to do their homework.

    I do like the idea of bribing the staff.

    The truth is… the more planning time spent on the selection and deployment, the smoother it will go. Installing and using an EMR is a very personal process that cannot be delegated to an outside consultant.

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