Extormity Touts Customer Dissatisfaction, EHR Switching Statistics

I guess I really should post this Extormity press release to my EMR, EHR and Health IT News site (where you’ll find all the various press releases that are coming our before, during, and after HIMSS), but this is so much more than news. For those not familiar with Extormity, it’s kind of “The Onion” of Healthcare IT. A fictitious company that highlights many of the absurdities in the healthcare IT and EHR world. Although, the irony is how well they mix the reality with the absurdities.

Without further ado, the latest Extormity News which just hit my email inbox:

Electronic health record vendor Extormity today announced that nearly 75 percent of its existing customer base reports being dissatisfied, extremely dissatisfied or contemplating suicide based on the decision to implement the Extormity EHR solution. Further, Extormity expects nearly 40 percent of its clients to de-install their solution in 2013 and switch to another vendor.

Citing a recent study which indicated that nearly 20 percent of EHR users could be switching out their first choice EHR this year, Extormity CEO Brantley Whittington stated “We are ecstatic that unhappiness levels among our clients clearly outpaces the industry average.”

“Even as analysts are expressing concern with these statistics, these findings have generated incredible buzz about Extormity – resulting in a disproportionate share of media attention,” added Whittington. “Better yet, the focus on dissatisfaction levels has obscured questionable financial dealings, several catastrophic medical errors linked to flawed clinical decision support algorithms, and more breaches than you can shake a stick at.”

While the projected de-conversion rate could be considered alarming, Extormity officials remain bullish on the company’s future. “While much of our installed base is fleeing the good ship Extormity, we are winning new clients at a record pace as providers head for the exits with other vendors who also made expensive empty promises,” added Whittington. “When one considers early termination penalties, exorbitant costs for data conversion and the steep hourly rates we charge clients who are transitioning away from our EHR, we expect record profits which will fund the construction of our new corporate headquarters.”

About Extormity

Extormity is an electronic health records mega-corporation dedicated to offering highly proprietary, difficult to customize and prohibitively expensive healthcare IT solutions. Our flagship product, the Extormity EMR Software Suite, was recently voted “Most Complex” by readers of a leading healthcare industry publication. Learn more at www.extormity.com

About the author

John Lynn

John Lynn

John Lynn is the Founder of HealthcareScene.com, a network of leading Healthcare IT resources. The flagship blog, Healthcare IT Today, contains over 13,000 articles with over half of the articles written by John. These EMR and Healthcare IT related articles have been viewed over 20 million times.

John manages Healthcare IT Central, the leading career Health IT job board. He also organizes the first of its kind conference and community focused on healthcare marketing, Healthcare and IT Marketing Conference, and a healthcare IT conference, EXPO.health, focused on practical healthcare IT innovation. John is an advisor to multiple healthcare IT companies. John is highly involved in social media, and in addition to his blogs can be found on Twitter: @techguy.