Allscripts to Discontinue MyWay EHR

The rumblings are starting to get more and more solid about Allscripts plans to discontinue MyWay. It seems they’ve started by informing their VARs and that’s where the word has gotten out most. Allscripts hasn’t quite said that they’ll be sunsetting MyWay, but the writing is on the wall.

One person I talked to about this said that the fact that Allscripts discontinuing MyWay wasn’t much of a surprise considering what a terrible product it’s been. The term he used most often to describe the product was “buggy.” This wasn’t surprising to me since one of my most discussed posts was one on Evaluating Allscripts EMR which I wrote on my EMR & EHR website.

It seems that Allscripts plan is to discontinue MyWay and try and move those users to Allscripts Professional. The migration of the data seems like it will be free, but it doesn’t seem that Allscripts has yet indicated whether they’ll tack on an extra fee for the more expensive Allscripts Pro product.

I was told that Allscripts did say that they’d be incorporating the best features of MyWay into Allscripts Professional. The person I talked to about this laughed a bit since there were very few features in MyWay that users loved. He assumed that it HAD to be referencing the Full Note composer in MyWay which he said providers seemed to like for documenting the clinical side of things.

I’ve also heard a rumor that Allscripts might be looking for a way to do the Allscripts professional training through some sort of online means. Considering the complexity of Allscripts pro and the configuration and training required to make it functional and workable, this seems like a failed strategy to me. We’ll see how this plays out since I’m sure Allscripts is still defining this strategy.

Of course, the VARs that are supporting all the MyWay implementations will be scrambling with their own plan. I expect many of them won’t be happy with the idea of switching from MyWay to Allscripts professional and will consider other EHR. The obvious option is Aprima since they created the original MyWay and then forked the project to create their current Aprima EHR offering.

I’m told that Aprima has totally redone the PM side of their Aprima EHR which is a good thing since many weren’t satisfied with the PM in MyWay. It certainly makes a lot of sense for Allscripts MyWay VARs to consider Aprima since it will provide a similar user experience for their users and I have little doubt that Aprima will be able to port the data out of MyWay and into Aprima. My only question is if that’s the right move. Should you move to Aprima because it’s an easy transition or should a Var instead search to find the best EHR out there (which could be Aprima in the end anyway, I’ll leave that judgement to others)?

No doubt many of the other EHR vendors out there are going to look at this as a great opportunity for them as well. I’d be interested to learn more about Allscripts MyWay technology structure and how well the data can be ported to another EHR.

It must be an interesting time at Allscripts with this happening along with talks of Allscripts considering a sell out to a Private Equity Buyer.

UPDATE: Aprima sent out the following offering for Allscripts MyWay users.

PLEASE NOTE: In some earlier communications, Aprima had used the word ‘ABANDON’ to describe Allscript’s approach to its MyWay customers. Instead of using the language ‘ABANDON,’ what we should have said is that it is no longer developing or updating the MyWay product, including compliance for government incentives and requirements such as Meaningful Use and ICD-10. We apologize for any confusion.

APRIMA OFFERS LIFELINE TO ABANDONED MYWAY CUSTOMERS

According to Allscripts, the MyWay product will not be enhanced to meet Stage 2 Meaningful Use and customers are being told they will need to convert to an alternative Allscripts product starting in January 2013. There is an announcement posted at this link: http://blog.allscripts.com/2012/10/05/evolving-industry-evolving-ehrs/.

However, that is not the only option MyWay customers have. You may not be aware that MyWay is based on Aprima’s PRM 2008 version. Since that time, Aprima has made almost 1,000 enhancements to the product!

With the Allscripts announcement to discontinue development efforts on MyWay, and force a conversion to another product, the time and effort required of a practice will be enormous. The lost productivity of converting could negatively impact the practice for many months if not a year.

Providers are not “stuck;” they have the opportunity to UPGRADE to Aprima.

Aprima will not charge a license fee to any MyWay customers who sign a maintenance and support agreement. You may continue to work with your existing MyWay reseller (requires the reseller to become an Aprima Reseller), and your data will migrate as part of the UPGRADE. Training is limited to only learning the new features so there is virtually no downtime.

Aprima has successfully UPGRADED MyWay customers with no data loss – there is no conversion required. (Small UPGRADE labor fee required per database.)

Please contact Aprima at mywayrescue@aprima.com or your current reseller for more information.

I also got this message from Allscripts about their decision to end MyWay EHR:

It’s no secret that the healthcare IT market is changing rapidly. To enable our clients to succeed, we must change as well. That’s why, to better meet the needs of small and mid-sized practices, we are providing a free upgrade from Allscripts MyWay to a new converged platform that leverages the Professional Suite.

This upgrade better equips our clients to meet increasing regulatory pressures and shifting payment models to value-based care. And, by focusing our investment on a single EHR for this market, we can deliver innovations faster. Innovations like Allscripts Wand™, our native iPad solution, which is getting rave reviews from clients. Over time, we will deliver a converged clinical platform that delivers the best of both solutions.

We based this decision on client input on prioritization of new features and functionality. The upgrade will immediately deliver key benefits of our converged platform:
• Powerful Practice Management
• Robust Analytics
• Community Connectivity, and
• Anytime, Anywhere Mobile Access.
We’re working closely with our clients to deliver a simple upgrade process that included advanced toolkits, pre-built templates, and customized training. We’re confident this move will enable our clients to succeed in the ever-changing healthcare industry.

About the author

John Lynn

John Lynn

John Lynn is the Founder of the HealthcareScene.com, a network of leading Healthcare IT resources. The flagship blog, Healthcare IT Today, contains over 13,000 articles with over half of the articles written by John. These EMR and Healthcare IT related articles have been viewed over 20 million times.

John manages Healthcare IT Central, the leading career Health IT job board. He also organizes the first of its kind conference and community focused on healthcare marketing, Healthcare and IT Marketing Conference, and a healthcare IT conference, EXPO.health, focused on practical healthcare IT innovation. John is an advisor to multiple healthcare IT companies. John is highly involved in social media, and in addition to his blogs can be found on Twitter: @techguy.

24 Comments

  • Allscripts MyWay was the old Misys EMR which Allscriptu purchased some years back. Although labelled as an Allscripts product and sold by Allscripts, the code was from MiSys. To those who bought this discounted software,with the hope of upgrading to AllScripts Professional “caveat emptor’ Good luck with it. My advice is to go with a different software company completely…

  • Dr. Levin,
    Actually Allscripts MyWay is different than the Misys EMR. MyWay was purchased from what is now Aprima. The Misys EMR was already put on death watch long ago. In fact, I imagine that a number of Misys users were moved onto MyWay. Same goes for PeakPractice which was sunset a few years back. Can you imagine if you switched to MyWay from Misys or PeakPractice and now you’re getting left out in the cold again? I bet they switch EMR companies.

  • Not matter what Allscripts does, it has lost the credibility. Too many providers I know have already been dissatisfied with Myway. The Allscripts product being sold with Costco has also created a lot of issues. Many providers have complained to the management of Costco.

    Certainly an opportunity for other vendors.

  • So MyWay is being discontinued and people are going to have to migrate to Professional? Is that what I am understanding?

    On a different topic, what about users of Misys Tiger, which I believe Allscripts purchased too? I heard a rumor that Allscripts was pulling the plug on that too but can’t seem to find any information on the Web regarding this.

  • Bruce,
    Yes, migrate to professional or to another EHR.

    Misys has been shelved long ago. I can’t remember the timeline, but they’ve stopped doing any major feature enhancements to it. I think they said they’d do the first stage of meaningful use for Misys, but stopped at that. At least this is what my memory says. I can’t find the link to it off hand.

  • Allscripts/Misys purchased the source code for MyWay from Aprima (iMedica at the time) in 2008 for $12m (as reported in an Aprima press release). More history on Myway here: http://www.eweek.com/c/a/Health-Care-IT/GE-to-Shutter-Centricity-Advance-EHR-Software-for-Small-Practices-817025/

    This is the second “new technology” 1 – 5 physician ambulatory EMR to be shelved this year, after GE pulled the plug on Centricity Advanced in January. Same pattern: large company needing new technology buys start-up, fails to find market for newly acquired technology, shuts down product and moves existing customers to mainstream, legacy product.

  • MyWay sits on an All-in-One Microsoft SQL Server database. I know you can import CCDs into MyWay, but does anyone know if you can generate CCDs out of MyWay? If so, that could potentially be a method for exporting clinical data out of MyWay.

  • My advice to physicians needing to switch EHR vendors:
    • Look for an EMR/EHR that functions your way instead of forcing you into a computer programmer’s notion of “my way.”
    • Seek out healthy and useful medical records software instead of succumbing to yet another EHR clickorrhea plague.
    • Switch to medical records that look and act more like medical charts rather than displaying something more akin to Excel spreadsheets.
    • Only select solutions allowing you to be more efficient, rather than less efficient in order to obtain a high return on investment.
    • Seek solutions with a community of EMR/EHR user’s whose vendor is relatively debt free and is not having to answer to entities that might sometimes be more focused on profits than your well-being.
    • Partner with a vendor with a roadmap to the next generation of requirements/interfaces, and who is without a reputation of nickel-and-diming in the process.
    • Seek out more painless implementation and training processes.
    • Select an EHR with at least a decade of proven usability and stability in the industry, and who is fine-tuned to best serve physicians and patients for the long term.
    • Verify you can promptly chat in un-broken English when you call the EMR/EHR vendor’s support staff.
    • There is going to be a big shake-out in the industry, so select a vendor that is in the top 1-2% as far as numbers of successful Medicare meaningful use attestations. Verify that the vendor also delivers meaningful usefulness instead of adding burdens in the process.

  • Buyer-be-ware: For those with Allscripts MyWay, do not sign any new contracts with any vendor, even with Allscripts, until you have a complete 3rd party independent review of your current contract and any future contracts.

    You purchased a system, many requiring you to pay for 5 years of support, even if you don’t like the product or if Allscripts drops the product, like they did. Before deciding what you will do, get an outside review of your options.

    We have helped numerous practices with contract issues my MyWay and we have found that Allscripts have been very willing to work with outside pressure. You can get through this, but the new solutions must meet your needs and must protect you legally.

  • We have many clients on MyWay that have voiced concern over Allscipts pressure to completely change their system over to Profession after all the time and money they put into the implementation of MyWay. Losing patient data and having to re-train via web has been a cause of major concern.

    That is why we are now offering Aprima Medical Software. There is no need for re-training, new hardware, re-entering patient data or paying for more customizations; and they get to use a better developed system. It is a win/win.

  • What about us small/solo practices that paid for the 5 year support up front? Personally, I’m not happy with etransmedia’s server speed and frequent “gliches”. Has anyone heard about options for us?

  • One big question that MyWay hasn’t yet answered is whether any existing lab interfaces implemented for their MyWay clients will migrate to the Allscripts Professional platform. These interfaces took weeks of staff time at the medical office, the lab, and for MyWay staff and cost thousands of dollars. I hope the work of these individuals and money already spent isn’t squandered.

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