We seem to have no problem letting our server know when our steak does not come out the way we ordered it or complaining to the ticket agent at the airport about the mix-up concerning our connecting flight, but how often do we make the conscious decision to let someone know we are happy with their service or the product they are offering? How much might it change your attitude as you go throughout your day if you made an effort to look for the good in every encounter you have?
Anita Bruzzese recently wrote a great post on her blog On the Job entitled “Is Your Good Work Ignored?” in which she discusses the natural desire that we all have to feel valued and appreciated. She shares that the work environment can become a very disheartening and dehumanizing place and that certainly is not going to help morale and, as a result, productivity.
Bruzzese decided to try an experiment and compliment the cashier at Wal-Mart and then the guys working behind the counter at the Dairy Queen and so on, and found that these workers truly appreciated having their work noticed. And, the determination to find positive words to share resulted in a better mood for Bruzzese as well. Everyone wins!
We each have the decision at the start of every day about the attitude we are going to have when we greet those with whom we come in contact. And, you never know when you might have that one encounter that will change your life. So, I pose to you the same challenge that Anita Bruzzese took upon herself — say something nice every chance you get today. Don’t do it in a way that seems mocking or condescending, but search for a genuine nugget of kindness that you can gift to another person. It will do both of you good!