Here are two of the most powerful words in business:
Once you have that phrase down, you are off to a good start. Looking for another one? Try this:
If you say this to a client or customer and genuinely mean it, you are well on your way to developing a long-term professional relationship that is likely to be both profitable and meaningful.
CNN recently posted an article on its website about the importance of showing gratitude all year round, not just during one end-of-year sale or by passing out coupons to celebrate a grand opening. The piece features John Kralik, who just published a soon-t0-be released book entitled A Simple Act of Gratitude and last year released 365 Thank Yous. Kralik had a law firm that was struggling several years ago and was going through a difficult transition in his personal life. He used that moment to begin writing notes to staff, clients, family, and lawyers who had sent people to him. The response was overwhelming, resulting in new referrals and stronger relationships with his current clients, and he has kept up the practice ever since. He says, “When you’re feeling especially crummy, it’s a good time to sit down and write about 10 thank-you notes.”
I can’t speak enough about how important I think it is to approach every day with gratitude and to look for opportunities to tell others about the positive difference they have made in your life. It just might be a few kind words from you that remind a customer why they connected with your business in the first place or simply make another human’s day a little brighter.
The Holiday Season gives us plenty of opportunities to recognize how others have impacted our lives at work, at home, at church and in our community. So, I challenge you to thank an employee or a client or a member of your building’s cleaning staff today . . . maybe all three! The advantages you receive will last long after you speak a few words or write a quick note. I look forward to you sharing your results!
And finally, THANK YOU ALL for your participation and involvement with HealthCare IT Today in 2011 and I hope that we can benefit each other even more in 2012!