EXTENSION Announces Support for All Cisco VOIP Solutions

Scalable Clinical Alerting Solutions for Healthcare Empowered by Cisco Unified Communications 

FORT WAYNE, Ind., October 27, 2011 – (BUSINESS WIRE) – EXTENSION, INC. announced today that it offers support for all versions of Cisco’s call processing systems. Now all Cisco healthcare customers, from single-practice physician offices to large Integrated Delivery Networks, can take full advantage of EXTENSION’s advanced clinical alerting solutions integrated with Cisco’s powerful and robust Unified Communication platform. 

EXTENSION is the only vendor of its kind that integrates with Cisco’s entire panel of call processing systems including Cisco’s UC500 for smaller healthcare organizations, CME for medium-sized facilities, and CUCM for enterprise hospital systems. EXTENSION’s server-based clinical alerting and communication platform can scale to any size healthcare facility. EXTENSION enabling all versions of Cisco’s Communication Manager solutions allows hospital systems, large and small, to utilize one alerting middleware platform to meet all of their integrated delivery needs including outlying physician office workflows and alerting, off-site lab and radiology office workflows, and much more. The EXTENSION solution can be hosted remotely using virtualization software or at each location regardless of which Cisco solution is being utilized.   

According to Todd Plesko, CEO of EXTENSION, “Because we support all of Cisco’s Communication Manager products we can offer Cisco clients the ability to have alerting and messaging married with all of their facilities, including those not in the hospitals such as ancillary lab and radiology offices, as well as ambulatory physician offices. This is very important as the trend is more and more hospital systems owning the full continuum of care in a community including these off-site services. Our solutions match that trend and allow a hospital system the flexibility to have one alerting and messaging solution to match all of their Cisco communication systems, large and small, in any environment. It keeps it easy for hospitals system as they grow, acquire more facilities, and wish to expand their Cisco Unified Communications systems. EXTENSION is a fit for any size Cisco healthcare client.”

EXTENSION will continually develop solutions that integrate with Cisco technologies in order to provide our joint customers with the most advanced clinical communication tools. To date, EXTENSION clinical alerts and notifications can be delivered to Cisco’s 7900 series IP handsets, desktop phones, Cisco Contact Center, as well as the Cius tablet. Additionally, EXTENSION marries Cisco’s VOIP phones to smartphones by allowing HIPAA-compliant text-based messages  to be sent to and from the devices. Instant and secure messaging of this nature improves staff satisfaction and advances the delivery of patient care.


EXTENSION® offers award-winning software solutions that facilitate instant communication between patients and clinicians. Our solutions enhance common communication devices used as clinical workflow tools by aggregating data from various HIS/IT systems and delivering time-critical alerts to devices. The results are better patient care, increased satisfaction, and greater return on IT investments. For more, www.OpenTheRedBox.com.