Sarasota software firm strengthens commitment to customer experience
SARASOTA, Fla. Feb. 22, 2011 – Voalté, a leading developer of innovative point-of-care communications software on smartphone devices, has announced the hire of Gigi Gray as its new user experience manager. Gray will oversee all facets of the Voalté end-user experience including onsite program training and the development of its curriculum and materials.
According to Rob Campbell, Voalté’s CEO, Gray will play an instrumental role in the hospital implementation process as a resource to the company’s project managers and will develop training modules and best practices. After the hospital implements the Voalté solution, Gray will monitor the progress of the unit through remote and onsite support, identifying and responding to issues that users may be experiencing.
“With this newly created position, we will continue to provide a user experience like no other in the healthcare IT industry,” Campbell said. “We are thrilled with the addition of Gigi. She is a highly qualified professional recognized for leading the Ritz Carlton to a Malcolm Baldridge Quality Award. The over-the-top guest services at the Ritz Carlton are an ideal fit for health care.”
Voalté has experienced tremendous growth in the past year due to its first-of-its-kind communication solution. The name of the company is a nomenclature derived from Voice, Alarm and Text and the solution consolidates all three functions on the versatile iPhone. The application enables users to make high-definition voice calls across the hospital VoIP system, receive critical care alarms on the iPhone, as well as send and receive presence-based text messages, providing faster response to patient needs.
“We are committed to strengthening our end-user support and extending the experience at our customer hospitals,” Campbell said.
Voalté provides compelling software solutions for healthcare institutions that solve communication problems at the point-of-care. Voalté products are designed to be intuitive, high value, mission critical applications running on the latest generation of touch-based smartphones. For more information, visit www.Voalte.com or call 941.312.2830.
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