There are a number of EMR and EHR rating websites out there. The problem that I have is that none of them are really very good at all. They all have MAJOR weaknesses and some are just completely and utterly flawed. Some require the EMR and EHR vendors to pay them to be rated. Doesn’t that just wreak of conflict of interest?
There’s just so many ways to have the ratings of EMR and EHR vendors be skewed. Dr. Oates, Founder of SOAPware, recently wrote a blog post about the problems with many of the EMR and EHR rating websites and reports. Certainly he has a vested interest in his EMR software to be ranked highly, but this part aside he raises some very important questions about the accuracy and value of these various ranking systems.
Here’s one sample of the challenge of ranking and rating EMR and EHR vendors:
In addition to accepting user evaluations, many of the ranking systems require that vendors also fill in yes/no to a large list of features. Historically, many vendors have demonstrated tendencies to answer “yes” to functionalities to which a “no” would have been more accurate. Because we tend to answer honestly, we have sometimes ended up inaccurately appearing to be less functional than some others.
There are inherent problems with each of these surveys in that the survey results can, and often are, manipulated by the vendors who are paying a the most of attention to them. Because these surveys are the result of users offering information, some vendors will expend great effort to be certain that many, mostly happy users of their product are in some fashion encouraged to participate in the surveys. SOAPware has typically avoided such activities, because it ends up being a game to see who can motivate the most satisfied users to engage the ranking system.
This is just a small sample of the challenges of trying to honestly and effectively get quality ratings and reviews of EMR and EHR vendors. Yet, providers and practice managers have an insatiable appetite to try and get information on the various EMR and EHR vendors.
Trust me, this is not an easy issue. If I knew the solution, I’d have already done it myself. I write about this since I think it’s a valuable and important message for doctors to be very very careful trusting any of the data coming out of these EMR and EHR ratings websites. Instead, go download the Free copy of my EMR Selection e-Book and do the work necessary to rate them based on your specific practice needs.