Does Your Boss Need to Go Undercover?

How many of you have seen the popular CBS reality show Undercover Boss? For those not familiar with the program, every week the CEO of a well-known company assumes a fake identity and works various jobs within his (or her) business in order to get a greater understanding of the type of day his employees face on a regular basis. Tears are shed, great moments of awareness are declared, and promises are made for better working conditions, higher salaries, etc.

Daily Finance, a money and finance website associated with AOL, recently posted an article sharing some of the CEOs who really need the experience of going undercover. Some of the suggestions included having Steve Jobs explain his products’ technical problems while working at an Apple retail store’s Genius Bar and having the CEO of McDonalds, Jim Skinner, spend a weekend afternoon as a grill cook.

Check out the entire article to read all seven suggestions. I think you will find merit in each one!

I’m sure you have some of your own ideas concerning the men and women who head healthcare organizations and could use a reality check. Who do you think needs to spend some quality time on the front lines of patient care or helping to create the profits from which s/he enjoys bonuses?

Does the CEO of your healthcare organization need some time out of his or her office? What are some tasks you would include on the schedule of your CEO to maximize the chance of an “a-ha” moment?

If you are the head of a company, do you take the time to see first-hand what is happening with your employees?  If so, how have these experiences shaped your leadership?

About the author


Joe Lavelle

Joe Lavelle is the Co-Founder of intrepidNow. Prior to that Joe was an accomplished healthcare IT executive and career coach with a record of successfully meeting the business and technology challenges of diverse organizations including health plans, health delivery networks, health care companies, and several Fortune 500 companies.

Joe is also the author of Act As If It Were Impossible To Fail, available on Amazon.


  • All CEOs need to spend time in the day-to-day operations of their businesses, both customer-facing and back room.

    But it would be better if a CEO experienced his hospital as a patient, or one of his close family do the same. That includes pre-admission, inpatient stay, aftercare, and billing.

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