While at the AAFP conference recently, I saw a company called PhoneTree that I found interesting. They essentially take care of all the automated calling for the doctors office.
I was a bit surprised that a company like this is still around. Is there still a market for narrowly focused products like this? I know that many EHR vendors have integrated these types of features into their PMS and EMR software.
The other problem I had with this company was that they only have a one way interface for calling. Basically, you dump a csv file out from your scheduling system and they make the calls. However, there’s no method of getting the data back to the EHR software so you can know who confirmed and who didn’t in your EHR. Seems like a no brainer feature to me, but seemed to barely be on their radar. Probably because it would require an interface and interfaces are the worst to manage.
Of course, the really cool technology with phones is coming from the Cisco IP phones. I love the integrations that you can do with a Cisco phone and I love the idea of a soft phone on your computer even more. Too bad Cisco is so bloody expensive.