EMR Vendor Exit Strategy

Not the EMR vendor’s exit strategy. I mean your exit strategy from your EMR vendor.

Here’s a story from one of my readers (company names removed):

My former business, Vendor A, was stable and we had a customer base of over 600 sites. We thought we had a good linkup when Vendor B acquired us. They eventually raised prices, turned support time from hours to weeks, and started to lose customers. In my opinion they turned into a wrecking ball.

I’m certain, as a business, they would argue they are stable.

Stability ends up being in the eye of the beholder and the one who fills out the survey.

My point is that none of us are really good at looking into future. We can measure any company about where they have been. But, as with a prospectus, past performance is not an indicator of future performance.

My advice on buying any software system is to always have a viable exit strategy.

Certainly for every story like this, there are a dozen others where someone has been with an EMR vendor for a very long time and they are happy. However, I think the caution to understand and have a plan for what you’ll do if the EMR vendor you select goes down hill. It’s also a VERY strong case for choosing an EMR pricing plan that takes into account this type of event. HINT: Writing a big fat check up front for EMR software might not be the brightest idea.

About the author

John Lynn

John Lynn

John Lynn is the Founder of the HealthcareScene.com, a network of leading Healthcare IT resources. The flagship blog, Healthcare IT Today, contains over 13,000 articles with over half of the articles written by John. These EMR and Healthcare IT related articles have been viewed over 20 million times.

John manages Healthcare IT Central, the leading career Health IT job board. He also organizes the first of its kind conference and community focused on healthcare marketing, Healthcare and IT Marketing Conference, and a healthcare IT conference, EXPO.health, focused on practical healthcare IT innovation. John is an advisor to multiple healthcare IT companies. John is highly involved in social media, and in addition to his blogs can be found on Twitter: @techguy.