I’ve been exchanging emails with someone in the EMR industry who described us as going through some interesting times of hype, hope and hyperbole.
Then, they went on to say:
“I have installed (successfully and not so successfully) EMR’s and clinical systems from most vendors since the mid 90’s and found almost all vaporware looking for their next sale, but not too worried about their last.”
Thankfully, I know a couple EMR vendors that aren’t just “vaporware looking for the next sale.” Sadly, far too many of them are.
We have entered an era where physicians are expected to offer improved customer service while at the same time use tools built by companies that provide far less than this.
Thankfully, we are not all following the business model described above.