Today I found a really interesting article in Utah’s local paper the Deseret Morning News. In the story, a box of medical charts was lost by UPS after being sent from a Hospital to somewhere in Las Vegas for a medicare audit. You can read the article for all the facts, but essentially the box somehow got misdirected and ended up being bought by a Utah school teacher purchasing some “scrap” paper.
I was kind of surprised by how long it took the hospital to get in touch with UPS after the box was lost. Ok, so I’m not really surprised that the hospital is not watching all of the HIPAA information they sent out to make sure that it arrives safely, but maybe it should. UPS has some pretty incredible tracking tools these days that really aren’t that hard to use.
The other interesting thing to consider is how these types of audits/information transfer happens in an electronic world. I know that we transfer eligibility lists to insurance companies using Secure FTP and that works quite well. We’ve worked with a scanning company who is scanning our old paper charts and when we need to access one of those old records, they send us an encrypted file through email. That works pretty smoothly.
Unfortunately, I think if a patient wants a record right now or if we needed to send some health information out for an audit (not sure why we would need to) then we’d have to pretty much just print out the electronic record like we do when a patient makes a . In fact, we’ve even made a request to our EMR software company to give us a one click method that will allow us to print the entire chart. It’s a pain to print out everything in the paper chart from what’s scanned in, to prescriptions, to lab results, to referrals, etc etc etc. Any EMR companies have a better way to do this?