EMR implementation must follow an important instruction from the movie “What About Bob.”
I divided our implementation into a bunch of phases for our health center. That way they would have time to learn things in a step by step manner rather than all at once. After we did the first phase they started asking why they couldn’t just do it all. It made me laugh since they were so averse to ANY additional “changes” at the beginning.
Today I trained one of our more computer averse users on another feature we started using. What would have taken me an hour to train in the beginning was easily trained in 10 minutes.
I told her, “That wasn’t so bad, was it?”
She responded, “It was one of the easier things I have learned.”
The reality is that it was actually more difficult than most of the other things she had learned, but her technical skill was now higher and so she was able to grasp new concepts much easier. I should note that a more tech savvy ma learned the new feature in 2 minutes.